--- title: "School of Leadership and Service Industry Management" description: "Discover Arden University's School of Leadership and Service Industry Management. Enrol now to shape your future!" canonical: "https://ads.pr1.ops.ads.arden-prod01.arden.ac.uk/about-us/faculties/schools/school-of-leadership-and-service-industry-management" published: 2025-01-06 updated: 2026-08-26 author: "Arden University" --- # School of Leadership and Service Industry Management ## Create real change with the latest leadership and service industry management skills About the school The School of Leadership and Service Industry Management is dedicated to preparing students for leadership and management roles in sectors such as Health and Care, Human Resources, and Hospitality and Tourism. Our goal is to empower graduates at all levels with the confidence, knowledge, and practical skills needed to thrive in their chosen professional environments. We are committed to helping individuals build successful and rewarding careers in these dynamic industries. Arden in numbers Top 5 in the UK In July 2025 we were named the 5th best university in the UK for student satisfaction (National Student Survey). 4.6 on TrustPilot Our Trustpilot score of 4.6 out of 5 stars from 842 user reviews places us above many leading universities. 9 global study locations Study from anywhere online, on campus in Berlin, or at one of our eight UK campuses, including three locations in London. \#1 UK Higher Education Institution Awarded to Arden University at the EducationInvestor Awards 2026 for our commitment to investment in higher education. ## Faculty staff ![Professor Stephanie West](https://cdn.arden.ac.uk/s3fs-public/styles/quote_m/public/2021-03/stephanie_west.png) Welcome from the Head of the School of Leadership and Service Industry Management Hello, I’m Stephanie West, Head of the School of Leadership and Service Industry Management at Arden University. I joined Arden in November 2020, bringing a wealth of industry experience, including my early career as an optician, training director, and work in primary care workforce development. In addition to my industry background, I’ve held senior academic and leadership roles at universities across the UK. At Arden, I provide oversight and direction across the School of Leadership and Service Industry Management, ensuring we deliver high-quality academic provision, outstanding student satisfaction, and an exceptional educational experience across all our programmes. I look forward to supporting you throughout your academic journey. Professor Stephanie West School of Leadership and Service Industry Management ![Dr. Rizwana Arshad](https://cdn.arden.ac.uk/s3fs-public/styles/quote_low/public/2025-01/rizwana.jpg) Dr. Rizwana Arshad Head of Department Health and Care Management Undergraduate ![Melissa McLaughlin](https://cdn.arden.ac.uk/s3fs-public/styles/quote_low/public/2021-07/Melissa%20McLaughlin%20300x300.png) Melissa McLaughlin Head of Department Health and Care Management Postgraduate ![Dr. Aaron Taylor](https://cdn.arden.ac.uk/s3fs-public/styles/quote_low/public/2023-04/Aaron.jpg) Dr. Aaron Taylor Head of Department Human Resource Management ![Louise Farmer](https://cdn.arden.ac.uk/s3fs-public/styles/quote_low/public/2025-02/Louise%20Farmer.png) Louise Farmer Head of Department - Hospitality & Tourism [meet the team](https://arden.ac.uk/about-us/faculties/schools/school-of-leadership-and-service-industry-management/meet-the-team) ` ## Latest news Belonging and support through Arden Cares News ![Belonging and support through Arden Cares](https://cdn.arden.ac.uk/s3fs-public/styles/news_story_low/public/2026-06/_GWP3998.jpg?VersionId=iZiFlgWrYyT6Sb4PhXMEJ_hvwosh6M9y&itok=TJUBiLgd) [Learn more](/knowledge-base/latest-news/belonging-and-support-through-arden-cares) Career change at 40: how to start fresh News ![Career change at 40: how to start fresh](https://cdn.arden.ac.uk/s3fs-public/styles/news_story_low/public/2026-05/Start%20your%20journey%20in%20Bristol.jpg?VersionId=Kt7LL65g3MROfYZsY.mbdVleWD50JmL3&itok=MP2ltwMt) [Learn more](/knowledge-base/career-advice/career-change-at-40) Arden University is now open in Newcastle News ![Arden University is now open in Newcastle](https://cdn.arden.ac.uk/s3fs-public/styles/news_story_low/public/2026-06/Thumbnail.jpg?VersionId=AKrVSREt5QJd8Ow1Q5ppxYe0e5e4uyik&itok=LtGeJOH4) [Learn more](/knowledge-base/latest-news/arden-university-opens-in-newcastle) Student Ambassador Nadia: Managing academic stress at work - What works for me News ![Student Ambassador Nadia: Managing academic stress at work - What works for me](https://cdn.arden.ac.uk/s3fs-public/styles/news_story_low/public/2026-06/Nadia%202.jpg?VersionId=XvD0VqS4c3W4H04RaFU4F.XsNuXer_YY&itok=3J7tzxI5) [Learn more](/knowledge-base/student-blogs/managing-academic-stress-at-work) ## Accrediting bodies and industry partners ![Chartered Management Institute (CMI)](https://cdn.arden.ac.uk/s3fs-public/2021-04/Arden%20University%20joins%20forces%20with%20CMI_standard_card.png) Chartered Management Institute (CMI) The Chartered Management Institute (CMI) promotes excellence in UK management and leadership. The institute aims to boost career development in the management sector and connect you with likeminded professionals. ![Business Graduates Association (BGA)](https://cdn.arden.ac.uk/s3fs-public/2021-07/BGA_Member_logo-1.png) Business Graduates Association (BGA) Arden University’s Faculty of Business is an esteemed member institution of the Business Graduates Association (BGA), an international quality assurance body of world-leading education providers who share a commitment for responsible management practices and lifelong learning. ![Institute of Health & Social Care Management (IHSCM)](https://cdn.arden.ac.uk/s3fs-public/2021-04/news-image-1%402x_0.jpg) Institute of Health & Social Care Management (IHSCM) The aim of the Institute of Health & Social Care Management (IHSCM) is to create a supportive professional body that is relevant in its activities and modern in its approach. ![Agency for Public Health Education Accreditation (APHEA)](https://cdn.arden.ac.uk/s3fs-public/2021-05/APHEA.png) Agency for Public Health Education Accreditation (APHEA) Validation of academic courses in public health by the Agency for Public Health Education Accreditation (APHEA), an independent and international non-profit organisation, ensures that curriculum and syllabus content adheres to European standards for contemporary courses, and aligns with the basic structure and core content required from programmes in the field. ![CIPD](https://cdn.arden.ac.uk/s3fs-public/2021-05/CIPD%20colour.png) CIPD The Chartered Institute of Personnel and Development (CIPD) is a professional body which sets the industry standards for human resource management and people development. ![Australian HR Institute (AHRI)](https://cdn.arden.ac.uk/s3fs-public/2023-06/AHRI_Member_Colour-VERT.png) Australian HR Institute (AHRI) The Australian HR Institute (AHRI), the professional body that supports HR in Australia. ![Society for Human Resource Management (SHRM)](https://cdn.arden.ac.uk/s3fs-public/2023-06/shrm-academically-aligned%20%281%29.png) Society for Human Resource Management (SHRM) The Society for Human Resource Management (SHRM) is the world’s largest HR association with over 300,000 members in 165 countries. ![HR Certification Institute (HRCI)](https://cdn.arden.ac.uk/s3fs-public/2024-03/HR%20Certification%20Institute%20%28HRCI%29.png) HR Certification Institute (HRCI) HR Certification Institute (HRCI) is a leading HR certification provider in the US, offering globally recognized certifications that validate expertise in HR practices and principle. ![Institute of Travel and Tourism (ITT)](https://cdn.arden.ac.uk/s3fs-public/2021-08/IOTT.jpg) Institute of Travel and Tourism (ITT) The Institute of Travel and Tourism (ITT) seeks to elevate professional standards in the travel industry and provides tourism organisations and professionals with support and guidance. ![Tourism Management Institute (TMI)](https://cdn.arden.ac.uk/s3fs-public/2021-08/TMI.jpg) Tourism Management Institute (TMI) The Tourism Management Institute (TMI) is the professional organisation for anyone working in tourism destination management, supporting professionals who promote and develop destinations worldwide. ## Further resources Events and Open Days Get involved with Arden by signing up to our free online events and webinars. [Learn more](/knowledge-base/virtual-events-webinars/upcoming-events) Chat with a student Chat to one of our student ambassadors and find out what it’s really like to study with us. [Learn more](https://arden.ac.uk/chat-with-our-students) What our students say Read what our students and graduates have to say about their study experience. [Learn more](/studying-with-us/what-our-students-say1) Refer a friend Get financial rewards by recommending a friend or family member to study with Arden. [Learn more](https://arden.ac.uk/refer) Fast track your career Our bachelor’s degree students may be entitled to a 50% discount on a master’s after graduating. [Learn more](/studying-with-us/career-fast-track) Fees and funding Find out how we help make funding your degree course more convenient. 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